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Now Hiring - BDC Representative - Service in Santa Monica, CA

BDC Representative - Service in Santa Monica, CA

LAcarGUY
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Retail Sales
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Vehicle Dealers
To Whom Retail & Wholesale
Location: Santa Monica, CA
3.4
Service BDC Representative
What Are We Looking For?
As an innovative and highly respected leader in the automotive industry, we are looking for a driven, diligent, thorough and experienced Service BDC Representative to join our team. We have opportunities available at our offices in Santa Monica, Hawthorne, Torrance and Lancaster.
We offer a highly competitive compensation and benefit package with an outstanding 401(k) program administered by Transamerica. If this sounds like your dream job, then we have the perfect opportunity and want to hear from you!
What Will I Be Doing?
The Service BDC Representative is responsible for answering inbound phone calls in a timely manner while working to complete assigned customer service related outbound calls. Duties will include, but are not limited to:
  • Maintaining a prospect development system
  • Handling all incoming calls to the Service department
  • Maintains a general understanding of the repair process and explains the process to our customers
  • Addresses customer concerns and issues or escalates them as needed
  • Coordinates questions and issues with the appropriate department personnel
  • Directs customers to the appropriate department or point-of-contact
  • Ensures all service targets are met or exceeded
  • Provides timely and accurate reports on service activities as needed
  • Approaches, greets, and offers assistance or direction to any customer
  • Provides electronic and phone customer service assistance
  • Partners with service advisors to schedule appointments per procedures
  • Follows up after customer service visit to ensure customer satisfaction
  • Maintains customer information into the designated software system
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:
  • Prior experience as a Service BDC Representative, Call Center Representative, or similar position.
  • Professional appearance and work ethic
  • Self-motivated, goal oriented, and ability to work within a fast paced environment
  • Excellent communication, customer service and organizational skills
  • Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Professional appearance and a strong work ethic.
  • All potential employees must pass a pre-employment background check and drug screen.
What’s In It For Me?
  • Fast paced work environment
  • Paid training and development
  • Career growth opportunities
  • Medical, dental, vision and other benefits for you and your qualified family members
  • Pet Insurance for your furry family members
  • Paid vacation and sick time
  • 401(k) retirement program with Company Match
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
  • Sit and/or stand interchangeably throughout the day.
  • Sit and/or stand for long periods at a time.
  • Use hands, fingers and arms continually, frequently and throughout the day.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation / Benefits
This is a full-time position with competitive pay and benefits. If you are an organized and detail-oriented individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity!
  • Compensation: $18.00
  • Commission Eligibility: Yes, this position is eligible for a structured commission program based on the financial performance of the Team Member.
A Little About Us
The LAcarGUY family of dealerships has been a fixture in Southern California since “Sully” Sullivan opened his first dealership, Volkswagen Santa Monica, in 1964.
Having been an integral part of the iconic California surf culture of the 1960’s, the LAcarGUY family of dealerships has grown and transformed over the years. We now include 13 award-winning dealerships throughout the greater Los Angeles area which support world renowned brands such as Audi, Genesis, Honda, Lexus, Porsche, Subaru, Toyota, and Volkswagen. In March 2023, we will open our 14th dealership with Hyundai Santa Monica.
Although we have grown over the years, we remain a local family-owned business and well-grounded in the communities in which we operate. We are a prominent supporter of community events, charitable organizations and environmental causes.

Key Words
Service BDC Representative, Call Center, Customer Service, Communications, Telephone Agent, Receptionist, Volkswagen, Lexus, Toyota, Subaru, Honda, Porsche, Audi, Tesla, Nissan, Kia, Hyundai, Mercedes-Benz, BMW, Fiat, Smart, Mini, Alfa Romeo, Ford, Chevrolet, Chevy, Dodge, Ram, Jeep, Chrysler, Genesis, Disney, Disneyland, Concierge, Hospitality, Call Center.
LAcarGUY
Company Size
501 to 1000 Employees
Founded
1964
They Sell
Vehicle Dealers
To Whom
Retail & Wholesale
Website
https://www.lacarguy.com
Revenue
$1 to $5 billion (USD)

LAcarGUY is currently hiring for 4 sales positions
LAcarGUY has openings in: CA
The average salary at LAcarGUY is:

4 Yes (amount not posted)

LAcarGUY
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LAcarGUY

LAcarGUY is currently hiring for 4 sales positions
LAcarGUY has openings in: CA
The average salary at LAcarGUY is:

4 Yes (amount not posted)